Shipping policy
At Innorexa, we aim to deliver your order as quickly and safely as possible. Please read the details below to understand how our shipping process works.
Order Processing
All orders are processed within 1 to 3 business days. Orders are not shipped or delivered on weekends or public holidays.
During high-volume periods, processing times may be slightly extended. In such cases, we appreciate your patience.
Shipping Time
Estimated delivery time depends on your location and courier service. Most orders are delivered within the timeframe shown at checkout.
Please note that delivery times are estimates and may be affected by factors beyond our control, such as weather conditions, customs clearance, or courier delays.
Shipping Charges
Shipping fees, if applicable, are calculated and displayed at checkout before you complete your purchase.
Order Tracking
Once your order is shipped, you will receive tracking details via email or message so you can follow your shipment until delivery.
Delays & Lost Shipments
While most orders arrive on time, occasional delays may occur. If your order exceeds the displayed delivery timeframe by 10 business days, please contact our support team for assistance.
If a shipment is confirmed lost in transit, we will arrange a replacement or issue a refund according to our policies.
Incorrect Address
Please ensure that your shipping address is accurate and complete at checkout. Innorexa is not responsible for delays or losses caused by incorrect or incomplete addresses provided by the customer.
Delivered but Not Received
Innorexa is not responsible for packages marked as delivered by the courier but not received. We can provide delivery confirmation and tracking information to help you contact the courier for further investigation.
Customs & Duties
Customs duties, taxes, or additional fees may apply depending on your location. These charges are the responsibility of the customer and are not included in the product or shipping price unless stated otherwise.