Refund policy

Defective or Damaged Products

If you receive a defective or damaged product, please contact us within 7 days of delivery and share clear images of the item. Once verified, we will either send a replacement or issue a full refund, depending on your preference.

Items Lost in Transit

By placing an order with Innorexa, you agree to our stated shipping timeframes. Most orders are delivered within the estimated period. However, delays may occur due to factors beyond our control, such as customs clearance or courier issues.
If your order exceeds the displayed delivery timeframe by 10 business days, please contact us and we will offer a replacement shipment or a full refund.

Returns

We accept returns for refunds. If you are not satisfied with your purchase, you may request a return within 7 days of receiving the item. To initiate a return, please contact our support team. Items must be unused and in their original condition to qualify for a refund.

Lost or Stolen Packages

Innorexa is not responsible for packages that are lost or stolen after being marked as delivered to the address provided at checkout. Upon request, we can confirm delivery details including the delivery date, tracking number, and shipping carrier information so you may follow up directly with the courier.